CANCELLATIONS AND REFUNDS
The Vietnam Immigration Dept runs a no refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with us that you contact us immediately to prevent any unnecessary cost being incurred. Once an application for an Approval letter has been made by us with the Immigration Dept we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. We cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
REFUNDS
All the fees will be refunded to your account in case your application is declined by the Immigration Dept.
PROCESSING TIME
Processing time for arranging pre-approved letter offered by us is based on processing time provided by Vietnam Immigration Department under normal circumstances, which is 2 – 3 working days. Processing time will be starting from the next business day after you pay and notify us your payment receipt. Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations.
DISCLAIMERS
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam. In this case, we will refund you the full amount paid to us.
We also reserve the right to refuse to any visa requests.
VIETNAM CUSTOM REGULATION
On arrival in Vietnam, you must complete white and blue duplicate arrival-departure forms. The blue copy is to be kept with your passport at all times. Hotels, guest houses and private hosts must register overnight guests with the local police and these blue forms are essential for this purpose.
Incoming visitors must also fill out duplicate yellow and white customs declaration forms. The yellow copy is to remain with your passport until departure. Don't lose it! |
